You don’t have to be “old” to be behind on technology. Plenty of dental offices are still using dated software simply because it’s something they’ve always used and are familiar with it. Change is hard, especially when it comes to learning a new piece of technology. It can be annoying, frustrating and seem unnecessary. At Dental ClaimSupport, our goal is to set you up for success, so having a newer software will in turn, help us increase your collections percentage. We believe dental offices need to convert to newer dental softwares for the same reason people need new cell phones. The main reason being, the software is outdated. If you are currently operating on a Dentrix, OpenDental, Eaglesoft, Curve, there is typically no reason to switch unless you just prefer one over the other. These tend to be the major softwares that most are converting to from the older softwares. Other reasons to switch softwares may include larger practices with multiple providers, paying providers based on production and/or collections, multiple locations, or they want to convert from server to cloud based softwares.

Like many dental offices, you may have just seen a spike in your insurance aging report. Claims just don’t seem to be paying like you want them to, and your collections are fluctuating each month. This is worrisome, to put it lightly. But what causes this? Because we are self-proclaimed “dental nerds” at Dental Claim Support, we actually enjoy researching claims. We have seen every single reason a claim does not process or pay that will inevitably increase your insurance aging report. This report isn’t necessarily “fun” to work on, but if you treat it as a game or challenge, you may change your mind on the matter.

Is it an abutment supported or implant supported crown?

When it comes to outsourcing your dental billing, we understand the hesitation. You’re thinking, “I need a more organized, streamlined way to run my billing department, but how can I trust these people? Isn’t there a way I can just do it myself? Am I up for starting a working-relationship with people outside of my organization?” Signing on to work with total strangers that you rely on to solve problems is easier said than done. Will they really produce outcomes? Will they truly support you along the way? Or will they force you to sign a year-long contract and leave you to fend for yourself?

You are one of the thousands of dentists that have made the decision to utilize an outsourced dental billing company. This could be the perfect decision for your office, but what made you decide to engage in outsourced dental billing in the first place? Maybe you have your key insurance billing employee leaving for any number of reasons. Or you may be looking for quick fixes to internal insurance claim collection issues. Maybe your dental office is increasing your patient base and you simply need the additional help but don’t have time to train. Whatever the reason, you have decided to take the outsourced dental billing leap. Any change in your office personnel or teaming up with an outsourced dental billing company will come with some sort of onboarding. So depending on your own needs, how long does it take to get rockin’ and rollin’ with a dental billing company?

Bottom line – as a dental office, you want your claims paid faster. You’re not collecting as much as you should and you’re tired of payment delays. We all use software technology to be more efficient and produce quicker results. The software technology that dental insurance companies have been using saves them money and gets your claims paid much quicker.

Who wouldn't love a dental terminology cheat sheet? You went to school to be a dentist, and your specialty lies in helping patients achieve exceptional oral health—not figuring out dental claim terminology. We get that, so when it comes to all things dental insurance, Dental Cashflow Solutions is here to help. As an outsourced dental billing partner, we work with hundreds of practices across the country to help them focus on getting paid by eliminating the strain of dealing with insurance companies. Because of this, we know it is important to have a basic understanding of certain key terms in the dental billing world for a successful billing department within your business. Not understanding these terms can create stress when addressing concerns about insurance and payments with patients. This article will help you understand the basic terms you should know so that you can get back to helping patients achieve optimal oral health. First, you will learn the most important dental billing terms that dental teams must know. This will help you understand how to discuss any kind of concern you may have when dealing with insurance. Then, you will learn types of insurance plans you will see in the industry and how they determine the actual payment. Following a review of the essential terms, is the classifications of plan benefits. Knowing each classification defines how much each type of procedure is covered by insurance and how much you will get paid per procedure. By the end of this article you will know how to use all of this information to your advantage.

“Oh no! My dental claim didn’t pay again!” This is often said in dental offices nationwide. But why? The truth is some claims need supporting documentation to show “proof” that the procedures performed for the patient were actually warranted.

Making the decision to be in-network with a dental Preferred Provider Organization (PPO) can bring challenges to your dental team. To be an in-network provider, you must credential with the insurance payer. But proper credentialing involves many steps and can consume much of one team member’s time. As an outsourced dental billing company, we have worked with hundreds of clients taking care of the credentialing process on their behalf. During the credentialing process, one problem you may face is how to submit claims properly. The challenge occurs most often when a treating provider joins a practice as an associate practitioner. During the credentialing process, practices are often tempted to submit claims using the already credentialed doctor or owner doctor listed as the treating provider. This is inappropriate because that provider may be receiving reimbursement he is not entitled to receive.

It’s the digital age everyone – you should not be mailing claims unless it’s absolutely necessary. If you are new to the electronic submission game or simply in search of a better fit for your office, you’re in the right place. You’re not alone if you’ve ever had issues with insurance companies receiving your dental claims.